FAQs

ABOUT THE OG PET WATER BOTTLE

• How many milliliters (ml) of water are in our OG pet water bottle?

  The OG pet water bottle holds 450ml of water.

• Is it leak-proof?

  Yes, our OG pet water bottle is leak-proof. We offer a money-back guarantee if your bottle leaks.

• I always pour too much water and my pet doesn't drink it. Can I save that water for later?

  Absolutely! Hold down the release button and gently tilt the bottle upright to allow the water to fall back through the hole for saving.

• Is it easy to refill the OG Pet water bottle?

  Absolutely! Simply unscrew the lid and fill up the clear bottle part of the product with fresh, cool water.

• How can I wash my OG pet water bottle?

  Unscrew the lid and hand wash the bottle. Please note that it is not dishwasher safe.

• How heavy is the bottle?

  The OG pet water bottle is lightweight and compact, suitable for any adventure. It can be easily carried in your bag, around your wrist, or fit into a standard cup holder in your car.

• Are all SIPPET bottles BPA-free?

  Yes, all SIPPET bottles are BPA-free!

GENERAL FAQs FOR DOG OWNERS

• How many milliliters (ml) of water should my dog be drinking a day?

  Dogs generally need about 20-70 ml of water per kilogram of body weight per day. For example, a 10 kg dog might need approximately 200-700 ml of water daily.

• Why is the OG pet water bottle better than a communal dog bowl?

  The OG pet water bottle eliminates the risk of germs or viruses from other dogs. You can control what goes into the bottle, ensuring clean and safe water for your pet.

MY ORDER

• Do you ship globally?

  For now, we only ship across Australia. Stay tuned for updates on global shipping!

• When will my order ship?

  Your order will typically ship within 1-3 business days after you place your order.

• Do you ship to PO boxes?

  Yes, we ship to PO boxes!

• How do I track my order?

  You will receive an email as soon as your order is dispatched, containing tracking information to monitor your delivery.

• What is your returns policy?

  You have 30 days from the day of delivery to return an item. To initiate a return, please contact hello@sippet.com.au with your order number and reason for return. Please ensure the product is unused to qualify for a full refund. Please note that we do not cover the cost of return shipping.

If you have any further questions or need assistance, feel free to reach out to us at hello@sippet.com.au. We're here to help!